Head of Infrastructure Services

Vacancy No: RAPS/2/2015/INFOTEC/01 Title: Head of Infrastructure Services Grade: P.5 Contract type: Fixed-term Appointment	Date: 27 May 2015 Application Deadline (midnight Geneva time) 28 June 2015 (21 day(s) until closing deadline) Currently accepting applications   Organization unit:   DDG/MR INFOTEC Duty Station:  Geneva, Switzerland
General introduction The following are eligible to apply: - ILO Internal candidates in accordance with paragraphs 31 and 32 of Annex I of the Staff Regulations. - External candidates. Staff members with at least five years of continuous service with the Office are encouraged to apply and will be given special consideration at the screening and evaluation stage. In accordance with the Staff Regulations and letters of appointment, successful candidates for positions in the Professional category would be expected to take up different assignments (field and Headquarters) during their career, the desirable length of an assignment in any specific position being two to five years, following which the incumbent should be willing to move to another assignment and/or duty station. Within the context of the Office's renewed efforts to promote mobility, staff members seeking mobility are encouraged to apply to vacancies. Mobility will be given special consideration at the screening and evaluation stages. The specific language requirements for this position are detailed hereunder. Candidates whose mother tongue is not one of the ILO working languages (English, French and Spanish) shall possess a fully satisfactory working knowledge of at least one of the working languages in order to apply. If appointed, and if so required as per the position requirements, they may be required to acquire a working knowledge of a second working language during their initial years of service in the Office. The ILO values diversity among its staff. We welcome applicants from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to erecruit@ilo.org. Applications from qualified candidates from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future, would be particularly welcome. A list of these countries is in Appendix I. Successful completion of the Assessment Centre is required for all external candidates. Conditions of employment are described in Appendix II.
INTRODUCTION The position is located in the Technology Management Services (TMS) Branch within the Information and Technology Management Department (INFOTEC). INFOTEC provides modern, secure, and reliable IT infrastructure, technologies, applications and services to enable the ILO to effectively use technology to perform its mission. TMS conceptualizes, delivers, and supports the technology that our clients need to work effectively and is focused on reducing risk, enabling mobile and productive staff, and identifying efficient and effective solutions to meet the demands of our clients. The position will be responsible for the deployment, monitoring and management of infrastructure services across the ILO (field and HQ) and partner datacentres. The position will report to the TMS Branch Chief.
Description of Duties Specific duties 1.Provide expertise and support with the planning, design, improvement and monitoring of infrastructure components and services, including the Storage Area Network, Backup and Restore Operations, Virtualisation, Database Operations, Network operations, Server Operating Systems administration. Implement and operate proactive and continuous infrastructure capacity and availability management. 2. Oversee the monitoring of service availability and initiate the investigation of all breaches of service availability targets and service non-availability. Implement Continuous Service Improvement methodology for the management of infrastructure service availability, ensuring that unforeseen service interruption is followed by analysis, incident reporting and lesson learned. 3.Draft, publish and maintain strategies, policies, standards and procedures for securing and supporting ILO IT infrastructure components; Storage Area Network configuration; Virtualisation of servers: Network topology and segregation; Server management; Relationship management with external hosting partner. Ensure the correct implementation of these standards and procedures. 4.Lead project activities related to infrastructure modifications including network, servers, storage, datacenters, databases and server operating systems. Identify resources needed to ensure that there is adequate staffing capacity for the section to meet evolving requirements over the entire budgeting period. 5.Engage in proactive risk management strategies for ILO infrastructure components. Identify enhancements needed to improve performance, usability and integration. Architects, documents and tests off site Disaster Recovery services. Coordinate the physical installations, evaluate potential service availability risks, and propose mitigation. Initiate, and report on annual Disaster Recovery testing process. Manage physical access to the ILO datacenters. 6. Leads and manages the TMS Infrastructure Service teams (Datacentre, DBA, Mail and Internet Services, and Network Support Operations). Ensures that all of the staff are trained, supported, and engaged. Regularly tracks the evolution of the unit workplan, and establishes targeted strategies for assisting staff to continue to deliver effectively, in line with the relevant outcomes and targets specified in the Office's IT strategy. 7.Collaborate with other units of INFOTEC to ensure that the Infrastructure Services staff remains responsive and effective. 8.Prepare the terms of reference for competitive bidding processes associated with the purchase of infrastructure components. Collaborate with PROCUREMENT to finalize the documents and analyse responses. 9.Provide costing and resource estimates to assist with developing TCO models for new project or budget proposals. Work with Hardware/Software vendors to understand potential of new hardware/software functionality. 10.Define and coordinate schedule for providing support to ILO staff and systems outside of HQ working hours when needed, including during the ILO Conference, Governing Body meetings, and to meet all other ad-hoc support requests made by the Office 11.Ensure that the inventory of infrastructure assets is maintained complete and current. 12.Conduct research and ensure, in consultation with TMS, the optimal selection, negotiation and management of contracts for all of ILO back-end infrastructure and software, including negotiation and management of support contracts. These specific duties are aligned with the relevant ILO generic job description, which includes the following generic duties: 1. Coordinate and be directly involved in the operation, maintenance and development of the elements of the Enterprise Network at headquarters and in the field. 2. Define and update the information technology strategy for the organization. Establish office standards for hardware, operating systems, tools, applications and enterprise systems software. 3. Establish work plans, schedules and guidelines for the introduction of new equipment, new standards and new services. 4. Manage the appropriate elements of the unit's budget as requested by higher level Chief. 5. Organise work-related information networks with the departments and units in HQ and field offices to improve interdepartmental contacts. 6. Participate in working groups where office-wide information technology involves and affects the unit's organisation or duties. Represent the organization in inter-organisational bodies where technical policies are to be defined which are important for the organization's IT strategy update. 7. Provide expert advice and guidance on managing change in the work environment resulting from the introduction of new technologies.
Required Qualifications
Education Advanced university degree in Information Technology or other closer related field. A first level degree in Information Technology or other closer related field with three years of experience in addition to the ten years' experience mentioned below may be accepted in lieu of the advanced degree. Required certification: Recent certification (post 2011) in management of virtualised high-end storage arrays (preferably HP 3PAR) VMware "Certified Advanced Professional 5" Recent certification (post 2011) in management of Virtual Tape Libraries ITIL (post 2011) Financial Management and/or Service Design
Experience At least ten years of progressively responsible experience, including international experience and experience in a management capacity. Extensive demonstrable experience working as a Unix or Linux systems administrator, managing storage area networks, server virtualisation and network operations. At least five years of supervising teams of systems administrators, and of managing complex infrastructure replacement projects. Experience of moving infrastructure services to off-site service providers will be considered very advantageous
Languages (See also above) Excellent command of English and French. Knowledge of Spanish an additional advantage.
Competencies  In addition to the ILO core competencies, this position requires: Technical competencies Advanced knowledge of the following as applicable: - overall computer concepts - hardware and software technologies - the Internet - e-mail systems - servers - PC/server/network operating systems - databases & information systems - application development - programming languages - network management - data communication and multi-protocol environments. - Up-to-date knowledge of technological advancements, technical specifications and operating procedures in the area of work. Demonstrated skills and ability in coordinating activities and formulating guidelines and policies. Excellent communication and presentation skills. Negotiation skills. Significant supervisory, organizational and management experience. Demonstrated ability to effectively monitor and evaluate work programme and resources. Excellent analytical, diagnostic and problem-solving skills. Ability to identify trends, draw conclusions and to persuade management of the advantages of proposed new policies and procedures. Experience of successfully managing complex (cross functional) projects. Demonstrated experience of successfully negotiating complex software licensing contracts. Behavioural competencies Efficiently plans, develops, implements and monitors the work programme to ensure timely and cost-effective delivery of results that best serve the interests of the organization. Effectively utilizes resources. Provides sound and innovative advice on a wide range of systems development related issues and problems. Establishes effective collaboration and partnerships with officials at all levels inside and outside the organization. Proven supervisory skills, operational decision making, and ability to drive change and introduce new working methods. Excellent client service attitude and behaviour. The ability to work in a multicultural environment and gender-sensitive behaviour and attitudes are also required.
Additional Information: Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place between August and October 2015. Candidates are requested to ensure their availability should they be short listed for further consideration.
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR WRITTEN TEST.
APPLICANTS WILL BE CONTACTED DIRECTLY IF SELECTED FOR AN INTERVIEW.
APPENDIX I
Angola Antigua and Barbuda Armenia Austria Azerbaijan Bahamas Bahrain Barbados Belize Botswana Brazil Brunei Darussalam Cabo Verde, Republic of Cambodia Chad China Congo Cyprus Czech Republic Democratic Republic of Timor-Leste Djibouti Equatorial Guinea Eritrea Gabon Gambia Georgia Grenada Guatemala Guyana Haiti Iceland Indonesia Iraq Japan Kazakhstan Kiribati Kuwait Kyrgyzstan Latvia Liberia Libya Maldives, Republic of the Malta Marshall Islands Montenegro Mozambique Namibia Nicaragua Oman Palau Panama Papua New Guinea Paraguay Poland Qatar Republic of Korea Russian Federation Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Saudi Arabia Seychelles Sierra Leone Singapore Slovakia Solomon Islands Somalia South Sudan, Republic of Suriname Swaziland Syrian Arab Republic Tajikistan Turkey Turkmenistan Tuvalu United Arab Emirates United States of America Uzbekistan Vanuatu Yemen
APPENDIX II CONDITIONS OF EMPLOYMENT
- Any appointment/extension of appointment is subject to ILO Staff Regulations and other relevant internal rules. - The first contract will be issued for a twelve-month period (for Geneva-based positions) and a twenty-four month period (for non Geneva-based positions) - A successful external candidate will be on probation for the first two years of assignment. - Any extension of contract beyond the probation period is subject to satisfactory conduct and performance. Grade: P.5 Salary and post adjustment (with dependants) US$ Salary Minimum 87069 rising to Maximum 106712 Post adjustment for Geneva Minimum 81322 Maximum 99669 Salary and post adjustment (without dependants) US$ Salary Minimum 80887 Maximum Maximum 98167 Post adjustment for Geneva Minimum 75548 Maximum 91687
Please note that the above salary levels are determined according to the criteria established by the International Civil Service Commission. The ILO is international public sector employer and salary and other employment conditions are not negotiable. Other allowances and benefits subject to specific terms of appointment: Children's allowance (except for the first child if the dependent rate of salary is paid in respect of that child); Children's education grant (per child per year); Pension and Health Insurance schemes; 30 working days' annual leave; Assignment Grant; Entitlement to transport expenses of personal effects; Repatriation Grant; Home-leave travel with eligible dependants every two years; Rental subsidy (if applicable). Recruitment is normally made at the initial step in the grade. Salaries and emoluments are exempt from taxation by the Swiss authorities and, on the basis of international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed in accordance with an ILO document which will be supplied upon request. While the successful candidate will be initially working in Geneva, he/she may be assigned to any duty station designated by the Director-General of the ILO.
Please note that all candidates must complete an on-line application form. To apply, please visit ILO's e-Recruitment website at: erecruit.ilo.org. The system provides instructions for online application procedures.
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants. Depending on the location and availability of candidates, assessors and interview panel members, the ILO may use communication technologies such as Skype, Video or teleconference, e-mail, etc for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests or interviews.