ORDER CALL AGENT POSITION
ORDER/CALL AGENT (1 POST)
Lafarge Tanzania (Mbeya Cement Company Limited) is a subsidiary of Lafarge group of companies with its head quarters in Paris France. Lafarge is among the leading companies in building materials and is at the top position on Cement Industry in the world. Lafarge Tanzania is seeking to recruit highly motivated Order/Call Agent to be based in its Mbeya Plant.
Position Reporting: Customer Relations Manager
Roles and Responsibilities
• Coordinate customers’ needs with the sales team and other stakeholders.
• Behave in accordance with the 11 safety rules established by the group
• Customer feedback both internal & External.
• Maintain customer’s contacts.
• Record customers complain/Request & concerns to CRM system.
• Support & improve customer interaction
• Out bound calls: Implement Agreed number of calls per customer per week/month.
• Provide right & accurate information for order management.
• Ensure forecasted Sales volume generation & Revenue contribution.
• Reporting and communication on calls outcome.
• Calls analysis & Reporting
• Conducting customer survey.
• Change & Influence prospective customers and sales.
• Managing customers’ complains and Request.
Technical Competencies
• Education: Bachelor Degree in Sales, Marketing or Business related subjects. Basic knowledge in Cement industry.
Additional skills:
• Excellent communication skills both English and Kiswahili
• Computer Knowledge, CRM and ERP
• Basic accounting and Sales analysis skills
• Positive attitude and attentive to Details
How to Apply:
Applicants are invited to submit their Resume’s (indicating the position title in the subject) via e-mail to:
mcc.recruitments@lafarge.com or
Recruitment Manager,
Mbeya Cement Company Limited,
P.O. Box 529.
Mbeya - Tanzania.
Deadline for application is 17th June 2015
Only shortlisted candidates will be contacted
Lafarge Tanzania (Mbeya Cement Company Limited) is a subsidiary of Lafarge group of companies with its head quarters in Paris France. Lafarge is among the leading companies in building materials and is at the top position on Cement Industry in the world. Lafarge Tanzania is seeking to recruit highly motivated Order/Call Agent to be based in its Mbeya Plant.
Position Reporting: Customer Relations Manager
Roles and Responsibilities
• Coordinate customers’ needs with the sales team and other stakeholders.
• Behave in accordance with the 11 safety rules established by the group
• Customer feedback both internal & External.
• Maintain customer’s contacts.
• Record customers complain/Request & concerns to CRM system.
• Support & improve customer interaction
• Out bound calls: Implement Agreed number of calls per customer per week/month.
• Provide right & accurate information for order management.
• Ensure forecasted Sales volume generation & Revenue contribution.
• Reporting and communication on calls outcome.
• Calls analysis & Reporting
• Conducting customer survey.
• Change & Influence prospective customers and sales.
• Managing customers’ complains and Request.
Technical Competencies
• Education: Bachelor Degree in Sales, Marketing or Business related subjects. Basic knowledge in Cement industry.
Additional skills:
• Excellent communication skills both English and Kiswahili
• Computer Knowledge, CRM and ERP
• Basic accounting and Sales analysis skills
• Positive attitude and attentive to Details
How to Apply:
Applicants are invited to submit their Resume’s (indicating the position title in the subject) via e-mail to:
mcc.recruitments@lafarge.com or
Recruitment Manager,
Mbeya Cement Company Limited,
P.O. Box 529.
Mbeya - Tanzania.
Deadline for application is 17th June 2015
Only shortlisted candidates will be contacted
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