Electronic Banking Sales Consultant
REPORTS TO/ AND LlAISES WITH: Electronic Banking Manager
Purpose Of The Position
The role provides support to clients (internal and external utilizing FNB Online and Cell phone Banking products. It focuses on support, service, escalation, monitoring of all client requests as well as the coordination of the administrative functions
JOB REQUIREMENTS
Bachelor's degree in business, banking or equivalent
Min 2 years experience in electronic banking and other banking products
Computer literate in terms of Word, Excel and Power Point
Advantages: previous sales and/ or client relationship position
Experience in complaint / query resolution processes and procedures
PERSONAL ATTRIBUTES
Client service
Strong selling skills
Innovative and entrepreneurial
Ability to deal with demanding clients
Energetic and enquiring
Self motivated, proactive and positive attitude
Work independently requiring minimal supervision
Keen interest in technology
Good communication skills
Good administration and organizational skills
KEY RESULTS AREAS
Check the loading of customers on all Electronic Banking
Be 1st tier for resolving EB queries. Log requests on Siebel for clients and issue reference numbers. Solve E-mail/Fax queries
Reconciliation of the Electronic Banking suspense account
Liaise with various stakeholders to resolve/escalate queries
Coordinate and assist with client training requirements
Ability to extract MIS relating to the respective client base
Identify process and product enhancements to improve service
Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information
Support the development of a "client first" culture by providing feedback to both clients through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries in the agreed timeframe
Remain abreast of any new product and process developments
Taking on additional responsibility and -supporting others when necessary to deliver legendary client service
Ongoing consultation with clients, from a relationship management point of view (client retention)
To identify opportunities/solutions in different market segments, in order to deliver electronic solutions that will address key business issues
To carry out competitor analysis of similar products offered by other banks
Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Maintaining an excellent relationship with the RM's
Administration of compliance and legal documents
Assist with internal ad hoc projects
Purpose Of The Position
The role provides support to clients (internal and external utilizing FNB Online and Cell phone Banking products. It focuses on support, service, escalation, monitoring of all client requests as well as the coordination of the administrative functions
JOB REQUIREMENTS
Bachelor's degree in business, banking or equivalent
Min 2 years experience in electronic banking and other banking products
Computer literate in terms of Word, Excel and Power Point
Advantages: previous sales and/ or client relationship position
Experience in complaint / query resolution processes and procedures
PERSONAL ATTRIBUTES
Client service
Strong selling skills
Innovative and entrepreneurial
Ability to deal with demanding clients
Energetic and enquiring
Self motivated, proactive and positive attitude
Work independently requiring minimal supervision
Keen interest in technology
Good communication skills
Good administration and organizational skills
KEY RESULTS AREAS
Check the loading of customers on all Electronic Banking
Be 1st tier for resolving EB queries. Log requests on Siebel for clients and issue reference numbers. Solve E-mail/Fax queries
Reconciliation of the Electronic Banking suspense account
Liaise with various stakeholders to resolve/escalate queries
Coordinate and assist with client training requirements
Ability to extract MIS relating to the respective client base
Identify process and product enhancements to improve service
Ensuring high standards of product knowledge and adherence to protocols to ensure that customers receive accurate and consistent information
Support the development of a "client first" culture by providing feedback to both clients through telephonic conversation or e-mail) and internal stakeholders on the status and outcome of queries in the agreed timeframe
Remain abreast of any new product and process developments
Taking on additional responsibility and -supporting others when necessary to deliver legendary client service
Ongoing consultation with clients, from a relationship management point of view (client retention)
To identify opportunities/solutions in different market segments, in order to deliver electronic solutions that will address key business issues
To carry out competitor analysis of similar products offered by other banks
Ability to optimize the usage of our products and increase our transaction volumes thus revenue per client
Maintaining an excellent relationship with the RM's
Administration of compliance and legal documents
Assist with internal ad hoc projects
APPLICATION INSTRUCTIONS:
Send our CV to:
First National Bank Tanzania, FNB House, Ohio Street.
P.O Box 72290, Dar es Salaam, Tanzania.
The closing date for applications is 25th May 2015
Only shortlisted candidates will be contacted.
For more information please contact +255768989104
FNB is an equal opportunity employer.
First National Bank Tanzania, FNB House, Ohio Street.
P.O Box 72290, Dar es Salaam, Tanzania.
The closing date for applications is 25th May 2015
Only shortlisted candidates will be contacted.
For more information please contact +255768989104
FNB is an equal opportunity employer.
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