Header

ARCHIBUS Facilities Management System (FMS) Call Center Operator , Addis Ababa, Ethiopia

11:53:00 AM
Closing date: Friday, 22 May 2015
VACANCY ANNOUNCEMENT: ARCHIBUS
Facilities Management System (FMS) Call Center Operator This position is a Facilities Call Center Operator, responsible for answering all general off-lot operator calls and Facilities/Operations related calls. This person will direct, respond and manage all calls coming into the call center, both externally and internally, including creating facilities maintenance work orders and submitting them to the proper maintenance Team. The individual may be required to issue reports and other paperwork associated with the types of calls received.
1. Post Job
Title: ARCHIBUS Facilities Management System (FMS) Call Center Operator (Internal Advertisement)
Grade: GSA3
Department: AHRM
Supervisor: Head, Administration and Facilities Management Division
Duty Station: Addis Ababa, Ethiopia
2. Major Duties and Responsibilities
Call center works on the system handling different calls on varies interventions The responsibilities for the tasks are:-
  • Facilitate request from staff members using telephone help desk
  • Through smooth interaction with maintenance technicians facilitate the work order according to the urgency
  • Collaboration with ARCHIBUS System Administrators and Maintenance Unit team for proper handling of ARCHIBUS help desk team
  • Updates work orders instantly to provide up-to-the-minute status reports
3. Qualification
  • BA. Degree in Management
  • Strong Knowledge on ARCHIBUS call center experience is mandatory
  • Minimum Two years' Experience on ARCHIBUS Call center Operator Position
4. LANGUAGE REQUIREMENT
Proficiency in one of the African Union working languages. Knowledge of one or several other working languages would be an added advantage.
5. TENURE OF APPOINTMENT
The appointment will be made on a fixed-term contract for a period of One (1) year, of which the first three (3) months will be considered as a probationary period. Thereafter, the contract could be renewable subject to satisfactory performance and fund availability.
6. GENDER MAINSTREAMING
The AU Commission is an equal opportunity employer and qualified women are strongly encouraged to apply.
8. REMUNERATION
The salary attached to the position is an annual lump-sum of US$ 15,296.15 inclusive of all allowances for locally recruited staff.
Applications must be made through the AUC E-recruitment Website http://www.aucareers.org not later than 22 May 2015.
Directorate of Administration and Human Resource Management African Union Commission Addis Ababa (Ethiopia)

Post a Comment