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CUSTOMER SERVICE ASSISTANT – Slovakia

Sandvik seeks:
CUSTOMER SERVICE ASSISTANT – Slovakia
Are you interested in career in the area of inside sales of industrial products? Are you fluent in English? Would you like to be a part of inside sales team of a leading producer of cutting metal tools?
The role
Based in Bratislava, the Customer Service Assistant for Sandvik Coromant brand is responsible for ordering goods from warehouse, providing all necessary information regarding supply of goods (stock, prices, shipment conditions), communication with new as well as with long-term customers and for checking customer accounts and incoming payments for orders.
Key Performance Areas
  • Issuing both standard and special orders of company products
  • Invoicing for orders and customer accounts checking
  • Establishing new and maintaining long-term business relationships with customers
  • Daily communication with production units and warehouse of the company
  • Ensuring fluent and smooth delivery process of company products from warehouse to the customers
  • Setting up and implementation of relevant business processes and their follow-up
  • Quoting of special orders and execution of all activities related to special inquiries of customers
  • Preparing of presentations, bids and contracts for goods
  • Marketing support in SK region (promo actions, exhibitions, leaflets etc.)
  • Basic technical support to Field Sales Representatives
  • Working with Sopic, Zenith, complaint handling system, CAPP IT programs, Lotus Notes, Windows 7
  • Handling of complaints
Your profile
  • High school / bachelor degree
  • Excellent communication and negotiation skills
  • Knowledge of business administration
  • Previous experience in customer service is an advantage
  • Ability to handle customer complaints in calm manner
  • Good IT skills
  • Fluency in English language, basic language skills in German language is an advantage
  • Technical background and interest in company products
We offer
  • Full time employment
  • Background of an international company, leading worldwide producer of cutting metal tools
  • Motivating salary, employee benefits
Location
Bratislava, Slovak Republic
Start date
September, 2014
How to apply
To apply, please, access the Sandvik website www.sandvik.com/careerand fill in the application form via "Apply for this job button". Send us your CV and Cover Letter in English language.
In case of questions about the job, please contact HR Service Centre hrservices.europe.czech@sandvik.com
Applications close: August 31, 2014
Job Reference No. 332822
Sandvik Coromant
Sandvik Coromant is the world's leading supplier of tools, tooling solutions and know-how to the metalworking industry. With extensive investments in research and development we create unique innovations and set new productivity standards together with our customers. These include the world's major automotive, aerospace and energy industries.
Sandvik Coromant has 8,000 employees and is represented in 130 countries.
We are part of the business area Sandvik Machining Solutions within the global industrial group Sandvik.
Deadline: 31 Aug 2014
Job ID: 332822
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