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Parts Centre Representative

The role
The role of the Parts Centre representative is responsible for providing customer service for the Sandvik Mining Parts sales process, to answer customer queries, assist with parts support and technical advice. You will provide technical advice and support to ensure maximum profitability and customer satisfaction.

Key performance areas
Reporting to the Parts Centre Supervisor, you will be working closely with the Purchasing and Warehouse staff in order to provide timely and efficient fulfillment of orders and requests.

Main duties of the role include:
  • Receive, process and expedite parts orders (all product types) and enquiries for both internal & external customers in a timely and courteous manner.
  • Advanced user in Microsoft packages.
  • Exposure to a Contact Centre and CRM environment.
  • Assist with possible sales opportunities in units, parts and service
  • Providing parts interpretation and finding technical advice on alternatives as required.
  • Back order management for assigned customers
  • Adhere to all policies & procedures especially the EHS policies
Your profile
To perform well in this role you will be able to work unsupervised within a team and display a high level of initiative. You will have previous experience in data entry processing and customer service skills. You possess a high level of proficiency with Microsoft Office especially Word and Excel.

Your communication skills are well developed, Knowledge or experience with Mining products or exposure to a customer service position with parts interpretation would be a considerable advantage.  This position is based in our Milton Office.

How to apply
Click 'Apply Now' button, or access the Sandvik website www.sandvik.com/career.

Applications close: 25th July 2014
Job Reference No: 331292
Int Ref: KN

Sandvik is an employer of choice and are truly focused on safety. Employees are offered attractive remuneration packages (employee assistance program, rewards for length of service and salary sacrificing opportunities). In addition, you will receive quality personal development and training.
Deadline: 25 Jul 2014
Job ID: 331292
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