Contractual Compliance Specialist, Los Angeles, California United States

Contractual Compliance Specialist

Tracking Code 213741-025

Job Description

ICANN has an exciting new opportunity for a Contractual Compliance Specialist. The Contractual Compliance Specialist's key role is to process complaints received by ICANN regarding the Registrar and the Registry agreements and the Consensus Policies. The specialist is expected to provide second level support to Compliance Analysts, contribute to operational productivity and quality improvements, responsible for knowledge management and standard operating processes and procedures lifecycle. In addition, the specialist will support or lead other initiatives such as researching and analyzing data for ongoing and special projects assist with enforcement activities and program implementation.

Key Responsibilities

• Review, analyze and process complaints in accordance with standard operating procedures
• Provide guidance to other staff in the processing of tickets
• Demonstrate deeper knowledge of complaint types and resolution paths
• Conduct and coordinate required follow-up procedures and recommend prevention and/or enforcement actions to ensure compliance
• Draft and gain approval of non-standard communications
• Evaluate, make recommendations and revise for standard operating procedures
• Review, analyze, perform root cause analysis, formulate and implement recommendations on complaints
• Prepare and provide referrals for enforcement and escalation
• Support audit activities including providing information, performing analysis, reviewing documents
• Review, analyze & recommend continuous improvements
• Participate in staff development/training
• Other duties as assigned or requested to support the overall goals

Required Skills:

• Technical understanding of the Internet and the Domain Name System
• Good analytical skills
• Proficient in Microsoft Office tools
• Ability to work with people of diverse backgrounds and cultures
• Good and clear verbal and written communication skills
• Good time management skills
• Ability to multi-task and to work independently
• Must be well-organized, detail oriented, self-directed
• Fluency in English with multi-lingual skills strongly preferred
• Prior international experience strongly preferred

Required Experience

• Bachelor's Degree Required
• Preferred 5 years contract management and compliance related experience

ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,

• age or other protected characteristics and complies with all applicable laws and regulations.

Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.

All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

About ICANN:

ICANN's mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet's unique identifiers. ICANN doesn't control content on the Internet. It cannot stop spam and it doesn't deal with access to the Internet. But through its coordination role of the Internet's naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit:

• http://www.icann.org.