Cargo agent

Ref

UKLHR2142

Region

UK - Heathrow

Location

London - Heathrow

Category

Airport Operations

Opportunity to join the World Cargo team in delivering world-class customer service. 

 

If you are looking for a physically demanding role, are a team player and possess strong customer service skills then please apply

Job Description

Closing Date: 15th April 2014

Permanent Full Time and Permanent Part Time Available

Role
Working as part of a team reporting to the Team Leader, the role of the Agent is to interface with the internal and external Customers receiving and despatching the Cargo Product Portfolio. The role involves the manual handling of freight, breaking and building units in our cargo handling facilities at LHR in a safe, secure and efficient manner.

Principal Accountabilities

• Building, breaking and locating freight into the appropriate equipment assuring it meets regulatory standards
• Receipt and inspection of customers freight deliveries
• Despatch and receipt customer freight collections
• Operation and fault reporting of all appropriate equipment
• Completion of appropriate damage reports
• Accurate input of data into various systems
• Liaison with Regulatory groups
• Ensure Health, Safety and Security standards are adhered to including completing of appropriate documentation
• Integrate flights
• Use of all relevant office equipment

The Individual

Skills & Knowledge

• IT awareness
• Communication skills
• Numeracy & Literacy
• Drive and operate all appropriate vehicles and equipment
• Cargo Handling processes and work procedures
• Manual Dexterity
• Package Handling

Requirements

• Enjoys the challenge of a physically demanding role
• Full UK Manual Driving Licence (no disqualifications, no more than 3 penalty points)
• Ability to obtain an Airside Pass
• Relevant Licences (e.g. RTITB, CAT 3)
• HGV desirable but not essential

Agent Core Capabilities

• Resilience/Action Orientation
• Team working
• Communication
• Customer Orientation
• ULD Build requirements
• Health, Safety & Security
• Dangerous Goods Handling as specified by IATA requirements
• Airport Geography

Application Process

All applicants are required to submit their CV and answer the following questions. Please prepare your answers in advance, maximum 250 words each:

• Please tell us why you are attracted to this role and the skills and capabilities that you would bring with you
• Can you give an example of when you have delivered excellent customer service?

Apply now